Refund Policy

Refund Policy for Pendants.pk

Introduction

At Pendants.pk, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a comprehensive refund policy to ensure your shopping experience remains positive and worry-free. This Refund Policy outlines the conditions and procedures for returning items and obtaining a refund.

Returns

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.
  • Packaging: The item must be in its original packaging with all tags and labels attached.
  • Proof of Purchase: You must provide a receipt or proof of purchase.

Return Window

  • Domestic Orders: Items must be returned within 14 days of the delivery date.
  • International Orders: Items must be returned within 30 days of the delivery date.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items
  • Sale or clearance items
  • Gift cards
  • Earrings (for hygiene reasons)

Return Process

Steps to Return an Item

  1. Contact Us: Email our customer service team at pendants.pk@gmail.com to initiate a return. Please include your order number and reason for the return.
  2. Approval: Our team will review your request and, if approved, will provide you with a return authorization number and instructions on how to return your item.
  3. Ship the Item: Carefully pack the item and ship it back to us using a trackable shipping method. You are responsible for return shipping costs.

Return Address

Pendants.pk [Insert Return Address Here] Pakistan

Refunds

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  1. Bank Processing Time: It may take some time before your refund is officially posted.
  2. Credit Card Company: Contact your credit card company, as there may be a delay in posting.
  3. Bank: Contact your bank. There is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at pendants.pk@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at pendants.pk@gmail.com

Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchanges: If you receive a refund, the cost of return shipping will be deducted from your refund.

Changes to Refund Policy

Pendants.pk reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date at the top will be updated accordingly.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Thank you for shopping with Pendants.pk!